How to share data that will help Podawaa Team to solve my issue?
When experiencing technical issues with Podawaa, providing the right diagnostic information can significantly speed up troubleshooting. Chrome DevTools offers powerful ways to collect data that helps the support team understand and resolve your problem quickly. Here's how to gather and share this valuable information.
Open Chrome DevTools:
Right-click anywhere on the Podawaa page and select "Inspect"
Alternatively, use keyboard shortcuts:
Ctrl + Shift + I (Windows/Linux)
Cmd + Option + I (Mac)
Access the Console Tab:
Click on the "Console" tab in the DevTools panel
This area displays errors, warnings, and other messages from the application
Capture Console Data:
Reproduce the exact steps that trigger your issue
Right-click within the Console window
Select "Save as…" to export the complete log file
Alternatively, you can select and copy specific error messages
Navigate to the Network Tab:
Click on the "Network" tab in the DevTools panel
Configure Recording Settings:
Check the "Preserve log" option (important if your issue involves page navigation)
This ensures the network log isn't cleared when you navigate between pages
Create a Network Log:
Reproduce the steps that cause your issue
Watch as network requests appear in real-time
Right-click anywhere in the Network panel
Select "Save all as HAR with content" to export a comprehensive log file
After collecting both Console and Network logs:
Compile the files into a single folder (optional)
Send the logs directly to the Podawaa support team
Include a brief description of the issue and steps to reproduce it
Providing these technical logs gives the Podawaa team insight into exactly what's happening in your browser when the issue occurs, significantly improving their ability to identify and fix the problem quickly.
Collecting Browser Console Logs
Open Chrome DevTools:
Right-click anywhere on the Podawaa page and select "Inspect"
Alternatively, use keyboard shortcuts:
Ctrl + Shift + I (Windows/Linux)
Cmd + Option + I (Mac)
Access the Console Tab:
Click on the "Console" tab in the DevTools panel
This area displays errors, warnings, and other messages from the application
Capture Console Data:
Reproduce the exact steps that trigger your issue
Right-click within the Console window
Select "Save as…" to export the complete log file
Alternatively, you can select and copy specific error messages
Recording Network Activity
Navigate to the Network Tab:
Click on the "Network" tab in the DevTools panel
Configure Recording Settings:
Check the "Preserve log" option (important if your issue involves page navigation)
This ensures the network log isn't cleared when you navigate between pages
Create a Network Log:
Reproduce the steps that cause your issue
Watch as network requests appear in real-time
Right-click anywhere in the Network panel
Select "Save all as HAR with content" to export a comprehensive log file
Sharing Your Data with Podawaa Support
After collecting both Console and Network logs:
Compile the files into a single folder (optional)
Send the logs directly to the Podawaa support team
Include a brief description of the issue and steps to reproduce it
Providing these technical logs gives the Podawaa team insight into exactly what's happening in your browser when the issue occurs, significantly improving their ability to identify and fix the problem quickly.
Updated on: 28/03/2025
Thank you!